Issue installing endpoint manager

we are trying to install EPM. It is not listed here:

fwconsole ma listonline

or at the gui module page [ after clicking check on line].

the repo we use seems ok:

fwconsole setting MODULE_REPO
Setting of "MODULE_REPO" is (text)[]

what am I doing wrong?

what version of FreePBX? Are you using the official distro or rolling your own?

FreePBX on Sangoma distro.

PBX Distro:


Asterisk Version:


did you activate the install???

Yes at sysadmin > activation: This machine has been activated.

also at that page:

Registered Modules


Expiration Date 2042-07-19 (Updates and support until 2021-02-25)


Expiration Date 2042-07-19

Sys Admin

Expiration Date 2042-06-10

I had removed EPM and some other commercial modules as I thought those were not used.

how did you remove them?

on the cli try:

fwconsole ma installall


fwconsole ma delete endpoint

after the restaps security issue i looked to remove any unnecessary modules
here is a history on that

# history| grep "fwconsole ma delete"
 4700  2021-12-26 04:25:17 fwconsole ma delete rmsadmin
 4705  2021-12-26 06:44:07  fwconsole ma delete campon
 4706  2021-12-26 06:44:14  fwconsole ma delete dundicheck
 4707  2021-12-26 06:44:29  fwconsole ma delete pbdirectory
 4708  2021-12-26 06:44:36  fwconsole ma delete phpagiconf
 4709  2021-12-26 06:44:42  fwconsole ma delete queuemetrics
 4710  2021-12-26 06:44:47  fwconsole ma delete speeddial
 4713  2021-12-26 06:45:48  fwconsole ma delete freepbx_ha
 4715  2021-12-26 06:58:54  fwconsole ma delete  motif
 4716  2021-12-26 06:58:58  fwconsole ma delete  endpointman
 4795  2021-12-30 10:59:54  fwconsole ma delete  restapi
 4852  2021-12-31 06:34:21 fwconsole ma delete restapi
 4960  2022-01-18 17:35:57 fwconsole ma delete restapps
 4961  2022-01-18 17:36:09 fwconsole ma delete sangomaconnect
 4962  2022-01-18 17:36:43 fwconsole ma delete adv_recovery
 4963  2022-01-18 17:36:50 fwconsole ma delete cxpanel
 4964  2022-01-18 17:36:56 fwconsole ma delete endpoint
 4965  2022-01-18 17:37:08 fwconsole ma delete oracle_connector
 4966  2022-01-18 17:37:16 fwconsole ma delete pbdirectory
 4967  2022-01-18 17:37:22 fwconsole ma delete pms
 4968  2022-01-18 17:37:28 fwconsole ma delete sangomartapi
 4969  2022-01-18 17:40:15 fwconsole ma delete voipinnovations
 4970  2022-01-18 17:40:40 fwconsole ma delete  sms

Sounds like you’ve mucked around with the install quite a bit but that this is a new install…

yeah, don’t ever remove stuff unless you are absolutely sure you know what you’re removing.

I’d just re-install from scratch at this point. Make sure you write down your installation ID so that you can put that into the activation and get your licenses re-assigned after the re-install.

thanks ,

I’ll just restore a backup from before 1/18/22.


fwconsole ma downloadinstall endpoint --force
# fwconsole ma downloadinstall endpoint --force
No repos specified, using: [standard,unsupported,extended,commercial] from last GUI settings

Downloading module 'endpoint'
The following error(s) occured:
 - Retrieved Module XML Was Empty

i restored the backup , and endpoint is back.

it was a mistake to remove the module . all of /tftpboot/ was removed at the module deletion . [ I assume at module deletion the directory had deletions . it cold have been removed from something else i did ].

anyway thank you for the responses.

Yes, if you do not have EPM installed, none of the basic provisioning stuff is left on the system. A bit of a bully move by Schmooze that Sangoma has never bothered to change.

Your EPM support is expired. You cannot install a current version.

good catch. thanks

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.