I submitted a bug report yesterday and it was Closed with a Resolution of “Support”. But, I cannot understand why.
According to Ticket Reporting Guidelines:
Things that should generally be reported as bugs:
- Unhandled exceptions such as “Whoops Errors” including what you did to make it happen.
Since the action (hitting Submit) produced an Exception, I thought that would classify as a bug, even though it didn’t contain the word “Whoops”.
Further, on the resulting Exception page that was displayed, it has a clickable link worded:
Click Here Report this to the PBX bug tracker
The only idea for a “Support” Resolution was that Calendar is a Commercial module, which I understand will be rejected as such. But, I checked Module Admin and Calendar is not listed as a Commercial module. Is it a Commercial module and I misassessed it?
I’m always looking to improve my understanding and not waste people’s time, so, I’d love to know what I missed in improperly submitting this situation as an issue when it is a Support item.
Perhaps the clickable link should be removed from the Exception page to prevent Support issues from being so easily submitted.
I am thrilled with the response time, though. Same day! That was awesome! Thanks so much for that.