So, about this topic I would like to call for help about setup the queue to use with the Zoiper application right now our company face the issue that we try many ways to set up the phone system. At first, we did the “ring all” for the queue but it seems like the report is so mess-up and we cannot track that which of the agent pick up the phone call and many call was abandoned in report so the second setup we set like this: Inbound>IVR>QUEUE(roundrobin)>FailOurQueue but still the issue is that we cannot priority the user on call can the call keeps ringing to the at the same person and the report shown that even the agent not tune on computer it still go to that person so is it any possible to setup queue call and priority agent and not sent call to agent who not on shift?
Have you tried using Find Me/Follow Me for prioritizing calls? It’s a handy feature for managing who gets the call first. You can also set up the call strategy in Queue > Ring Strategy to control how calls are handled.
If you’re using Zoiper, make sure people set their status to offline when they don’t want to receive calls. The option is at the bottom of the app—if it’s green, it means they’re online, so they’ll keep getting calls unless they switch it.
For checking call activity, you can look at the CDR Reports. All the call logs should be there as long as the extensions are set up properly.
For this solution I have not try it yet so you suggest me that I need to setup the queue on ring strategy right is this setting inside on the queue or it another function?
Yep, queue strategy is in queue settings, e.g. you can set Ring Strategy as linear, so it rings agents in the order specified
also you have to set skip busy agents “yes + (ringinuse=no)”
