First of all I’m sorry for poor English and, may be, not too deep search.
So I’ve got the following scenario:
All incoming calls are routed to a queue with dynamic agents in it. All incoming calls are receiving a special MoH (three rings, short adverticement, one ring) instead of common rings. We are using MoH instead of IVR to make each call answered ASAP, not after 15-20 seconds of adverticement played. So queue is configured to use “beep-greeting” MoH class. Also we have a “default” MoH class with some music (and it works great with intra-company transfers!)
Each call is processes either by the operator who picked it or is transferred to another extention. Customer hears the same “beep-greeting” MoH (and gets tired and annoyed of that).
Is it possible to set another MoH, e/g/ from “default” MoH class while the “external” ring is transferred?
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