We keep running into issues with conference rooms and users reporting invalid pin related errors.
To recreate the issue I would test dialing a conference room and entering the admin PIN. Not always, but most of the time the first time I entered the admin PIN it would say " That PIN is invalid for this conference ". I would then enter the exact same PIN and most of the time it would work. Sometime it takes me 3 attempts.
We have had multiple users with different conference rooms report the same problem.
The User PIN seems to be more reliable.
When I check the asterisk log to see what PIN was entered for the admin PIN I can see missing digits. I have tested myself from different phones and I can confirm the correct digits are being entered but in the logs it shows missing digits.
The admin PIN is a 6 digit PIN.
PBX server is up to date with the latest stable modules. Conference module is: 22.214.171.124
Anyone else seeing the same kind of problem and have any idea how to troubleshoot it?