Invalid Extension

When dialling our main IVR you are prompted to enter a 3 digit extension. i have created many extensions and now I am running into this error. after dialling the extension 421. it just loops back to the main message.

Executing [[email protected]:11] ExecIf(“DAHDI/i1/9027173222-27a8”, “1?Background(custom/MMS-MAIN-1)”) in new stack
[2015-05-12 14:47:13] VERBOSE[-1] file.c: – <DAHDI/i1/9027173222-27a8> Playing ‘custom/MMS-MAIN-1.slin’ (language ‘en’)
pbx.c: – Invalid extension '421’ in context ‘ivr-5’ on DAHDI/i1/9027173222-27a8
pbx.c: == CDR updated on DAHDI/i1/9027173222-27a8
pbx.c: – Executing [[email protected]:1] Set(“DAHDI/i1/9027173222-27a8”, “INVALID_LOOPCOUNT=1”) in new stack

PBX Firmware: 1.812.210.57-1
PBX Service Pack: 1.0.0.0

close… figured out the issue

/thread

You had “Direct Dial” disabled? :wink: