Internal sip softphone cannot call an outside number

General Help
1

Hello,

            I have an internal sip softphone (Ekiga 2.0.11) and I cannot call an outside number. I receive the following message in asterisk :

 NoOp("SIP/192.168.1.19-081c30a0", "Received incoming SIP connection from unknown peer to xxxxxxx


           I really don't see why I have this "unknown peer" because it is an extension that I have configure with freepbx. What can I do to solve this issue ?

Thanks

O.D.

2

Hello,

This is the full asterisk log :

-- Executing [9XXXXXXXX@from-sip-external:1] NoOp("SIP/192.168.1.19-081c30a0", "Received incoming SIP connection from unknown peer to XXXXXXXX") in new stack
-- Executing [9XXXXXXX@from-sip-external:2] Set("SIP/192.168.1.19-081c30a0", "DID=9XXXXXXXX") in new stack
-- Executing [9XXXXXXX@from-sip-external:3] Goto("SIP/192.168.1.19-081c30a0", "s|1") in new stack
-- Goto (from-sip-external,s,1)
-- Executing [s@from-sip-external:1] GotoIf("SIP/192.168.1.19-081c30a0", "0?from-trunk|9XXXXXXXXX|1") in new stack
-- Executing [s@from-sip-external:2] Set("SIP/192.168.1.19-081c30a0", "TIMEOUT(absolute)=15") in new stack
-- Channel will hangup at 2008-02-29 12:12:30 UTC.
-- Executing [s@from-sip-external:3] Answer("SIP/192.168.1.19-081c30a0", "") in new stack
-- Executing [s@from-sip-external:4] Wait("SIP/192.168.1.19-081c30a0", "2") in new stack
-- Executing [s@from-sip-external:5] Playback("SIP/192.168.1.19-081c30a0", "ss-noservice") in new stack
-- <SIP/192.168.1.19-081c30a0> Playing 'ss-noservice' (language 'en')
-- Executing [s@from-sip-external:6] PlayTones("SIP/192.168.1.19-081c30a0", "congestion") in new stack
-- Executing [s@from-sip-external:7] Congestion("SIP/192.168.1.19-081c30a0", "5") in new stack

remark : I put some XXXXX to anonimized this log.

Thanks.

O.D.

3

It looks to me like the extension is not registering with FreePBX/Asterisk. Recheck you soft-phone setup. Go to Asterisk INFO in FreePBX and see if it is registered. Set qualify=yes on the extension’s config page in FreePBX and see if the extension has a green (not shaded) ball in the FOP.

When you dial, you are hitting the from-sip-external context, so the machine thinks you are an anonymous, outside caller and is not allowing you to make calls on the system.

4

Hello,

Thanks for your answer. I checked my setup and everything looks good. In FreePBX my extension is configured, I also have qualify = yes on the extension page definition. Do you have another idea.

Thanks.

O.D.

5

Hello,

In fact, the issue was that in the ekiga softphone, I didn't use the FQDN of my asterisk server. I only used the server name. As soon as I used the FQDN then the asterisk server saw my softphone as an internal device.

Thanks.

O.D.

6

Hi olidel,
For softphone related issues you can also visit this site http://www.voipsipsdk.com/ i had same problem with my softphone device. Using their solution really help. Just try them its worth it.

7