Having a bit of a strange issue that I can’t find a solution discussed in the forums.
Issue: intermittent delay before IVR picks up.
Sometimes the delay can be up to 17 seconds causing people to hang up and try again and sometimes it picks up on the first second of the call. My voip provide Ipcomms, says that they don’t see any drops in registrations on their end. I’ve noticed after the long silence it will answer correctly for awhile and then “fall asleep” again. There is no consistency to when it does or doesn’t work correctly. As I was trying to debug using -vvvvr I wouldn’t see any information on the screen until the ivr actually connected no errors or warnings beforehand.
We have a Comcast business modem / router
Things I have checked:
Disabled firewall on both router and freepbx
Tried plugging server directly into router avoiding switch.
Checked and rechecked network settings
Can anyone please point me in the right direction of other things I could check. I read something about it might have something to do with the cnam caller ID settings.
Thanks in advance!