Intermittent Call Handling

FreePBX
1

Its been working well, someone calls, the Obi110 sends the call to the Pi, they hear an announcement then get put through to the IVR before going to a ring group / voicemail.

I tried to call home the other day and it went straight to the freepbx voice saying that the call couldnt be connected.
I tried again and it went straight to IVR
Next time it failed
Next time it worked fine.

Its intermittent.

I have just ran raspbx-upgrade and checked all the modules are up to date and dashboard doesnt field any errors.

Any idea what the problem might be ?

2

No, assuming you are using the same equipment for your test, I would guess its a connectivity issue. The logs, or pulling up the Asterisk CLI with high verbosity, while you make the call and have it fail would point you in the right direction.

3

Question. I assume you have Google Voice on the OBI and the PBX uses the OBI as the Trunk.
If that’s the case, how did you connect them?

4

Im not using Google Voice. I dont know what it is but I do not think that the Obi110 supports Google Voice anymore.

I use the Obi to pick up calls from the landline.

I will find the logs and see if that tells me anything.

5

Incoming call → Landline → OBI → SIP Connection to PBX?

Correct me if I got this wrong. If I got it right, than might be there’s an issue with the SIP connection.

Monitor asterisk -rvvvvvvvvvv

6

The “full” log is /var/log/asterisk/full.

If you turn on debugging, the output will be included in that. The advantage of that over monitoring Asterisk using "asterisk -vr’ is that you also get time stamps, so some other “non-SIP” issues can be identified.

7

If it fails every other time consistently, it isn’t intermittent.

8

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