Inound calls on IVR


(Amardeep Rana) #1

Hi

I monitor my inbound calls after weekend. I see 1-2 calls land to IVR and end. these are long duration calls. like 15 mins, 45 mins. But i dont see any Desination.

It is my main number which lands to IVR. no more options.

Thanks
Amardeep


#2

Without the log of the affected calls from /var/spool/asterisk/full* then no-one will be able to answer your question or provide any advice on what happened.

A snippet of the CDR and IVR config would be massive help too!


(Amardeep Rana) #3

Hi

I dont see any logs in full . I have only CDR records.


(Amardeep Rana) #4


(Amardeep Rana) #5


(Itzik) #6

https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII


(Amardeep Rana) #7

[root@Plan-Server asterisk]# grep 1595794379.43 /var/log/asterisk/full*
/var/log/asterisk/full-20200727:[2020-07-26 16:12:59] VERBOSE[23078][C-00000023] pbx.c: Executing [recordcheck@sub-record-check:17] Set(“SIP/Plan-MainLines-00000022”, “__CALLFILENAME=in-s-17154396146-20200726-161259-1595794379.43”) in new stack
/var/log/asterisk/full-20200727:[2020-07-26 16:12:59] VERBOSE[23078][C-00000023] pbx.c: Executing [recordcheck@sub-record-check:18] MixMonitor(“SIP/Plan-MainLines-00000022”, “2020/07/26/in-s-17154396146-20200726-161259-1595794379.43.wav,abi(LOCAL_MIXMON_ID),”) in new stack
/var/log/asterisk/full-20200727:[2020-07-26 16:12:59] VERBOSE[23078][C-00000023] pbx.c: Executing [recordcheck@sub-record-check:22] Set(“SIP/Plan-MainLines-00000022”, “CDR(recordingfile)=in-s-17154396146-20200726-161259-1595794379.43.wav”) in new stack


(Itzik) #8

Please read the full article and post a pastebin link.