Inform caller who they are about to talk to

Anybody have any idea how to tell the person calling in, who they are about to talk to. basically a whisper to the caller like we do to inform the agent how long that caller was on hold.
" You are now being connected to {AgentFirstName}. Thank you for your patience."

i know you can do this in queues
you can say the queue number and queue time etc

not to sure about saying the agents name

You could write a custom context that you add to the dial section of the extensions that make up the queue.

  • The custom context could speak a whisper unique to that extension, before ultimately dialing the extension.

Another option would be to put this in the queue by building at least part of the queue as a custom context. There are options, but all of them would most likely be custom.

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