Anybody have any idea how to tell the person calling in, who they are about to talk to. basically a whisper to the caller like we do to inform the agent how long that caller was on hold.
" You are now being connected to {AgentFirstName}. Thank you for your patience."
Inform caller who they are about to talk to
dannyprecise
(Danny)
#1
ehte
(United Kingdom)
#2
i know you can do this in queues
you can say the queue number and queue time etc
not to sure about saying the agents name
comtech
(Communication Technologies)
#3
You could write a custom context that you add to the dial section of the extensions that make up the queue.
- The custom context could speak a whisper unique to that extension, before ultimately dialing the extension.
Another option would be to put this in the queue by building at least part of the queue as a custom context. There are options, but all of them would most likely be custom.