Hello everyone
I have such a case - 4 months ago I created an IVR and with the number “3” I created a queue, for example, “255”. There was another outgoing route in this queue, for example “7 (495) XXX-XX-XX-XX”. I tried to insert a trunk instead of a queue, but the logic was broken. When you tried to make an IVR call and press the number 3 (there is a trunk on the number “3” at this time), the call ignored the set time frame for this number. How do I make a call to a trunk with a time frame via IVR?
To clarify, you want to make an outbound call from an option in your IVR to an external phone number, based on the time of day ?
If so, then you might try to modify the “Time Match Time Group” option of the Outbound Route associated with the remote destination pattern.
Also, instead of a Queue, you could consider the Find Me Follow Me option of an individual extension – either real or “pseudo” extension – that then dials out to the PSTN by appending # at the end of the number you wish to dial from the Follow-Me List.