I have an issue where incoming calls show correct caller ID on the phone but looking at either queuereports or queuemetric they show the internal caller ID and the trunk name instead of the caller’s number and the agent that took the call. This used to work properly. Nothing changed other than updates. I have tried changing the trunk configuration to include trustrpid=yes and sendrpid=yes . I also tried using the intra company option after seeing it as a solution online. Those options did nothing. The internal numbers show a plus on the front of them but I already have context=from-pstn-e164-us in the sip_aditional.conf . I would appreciate any ideas of what to try next.
I am running freepbx version 14.0.1.36