Incoming calls ring, when it's picked up, there's static and dropped

General Help
1

I had my freepbx setup up and running perfectly, moved to a new location, plugged everything in, the first few calls worked perfectly, now they don’t.

When we try to make outgoing calls, there is a dial tone, we dial the number, then everything goes silent and the call never connects.

When we receive calls the phone rings, we pick it up and it makes a bit of static noise, then it goes silent. The person on the other just hears continuous ringing to no end.

Any ideas?

2

Sounds like you have some type of network problems. You say you moved to a new location, so I’d check all of the network stuff. You can run a simple ping test to see if there are any network issues:

From the linux command line type:

ping -s 65507 (IP ADDRESS OF PHONE)

That’s simply a ping with a packet size of 65507 bytes rather than the 64 bytes that is normally sent. A quick and dirty check of network performance.

You’re making one presumption that a lot of people make. Just because you here a dial tone, doesn’t mean everything is OK. The Dial Tone is generated in the phone, and not from the server. I’ve had phones that would deliver a dial tone even when not connected to the network.

3

It would also be helpful to know what versions of FreePBX and Asterisk you are using. Was this a distro install or build by hand? What type of voice trunks are you using?

4

Running FreePBX Distro 1.812.

Network configuration hasn’t changed. I can do all the internal calling I want with no problems. The problem arises when I receive or make calls externally.

I had an older Trixbox unit on my shelf and it was already configured to this network so I dropped it in and that was plug and play. Not sure what happened with the FreePBX system.

5

What are you using for connectivity to the outside world?

BF

6

I have a TDM400, connected to POTS. No voip outbound trunks, no external extensions - it’s a pretty simple setup.

7

If you plug a phone directly into the POTS is it OK?

8

Yes, I have an older Trixbox with almost the exact same hardware configuration up and running right now. I just wanted my new box to get it running.