Incoming Calls not working - Google Cloud /

Incoming calls do not pickup, instead go to a recording of “The number you have reached is not in service”. I have tried to get this to work for a few days and have run out of ideas.

I’m wondering if I need to add my pop server to the google/FreePBX firewall or maybe its a configuration issue. Either way if anyone can have a look at my log file I’d really appreciate some other ideas.


You don’t have an inbound route defined for 289479xxxx.

I had the inbound route DID set to any, I have now changed it to 289479xxxx but get the same result.

Here are my inbound route settings:

and a new log.

It still doesn’t seem to be recognizing the DID. If I understand correctly, the presence of in the channel name means it is recognizing the endpoint.

[2022-06-03 11:02:12] VERBOSE[6595][C-00000003] pbx.c: Executing [[email protected]:2] NoOp("PJSIP/", "Received an unknown call with DID set to 289479xxxx") in new stack

[2022-06-03 11:02:12] VERBOSE[6595][C-00000003] pbx.c: Executing [[email protected]:3] Log("PJSIP/", "WARNING,Friendly Scanner from ") in new stack

It’s saying there is no From header, and presumably no caller ID, but you are requiring it to match 289475… I think you should have left caller ID blank. Unfortunately, the security issue with the wiki means I can’t double check that caller ID is a match, rather than a set, parameter.


Thank you! Got rid of the caller id field and now it works! I really appreciate your help!

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