Incoming calls does not join Queues

1

Hello,

I have the following problem:
I have Queue with 3 static agents. When all three agents are not available (paused or in call) and there is incoming call, the caller hears the announcement, then hears the music, but the call does not join the Queue and we can’t see it in the CDR report.

What could be the problem?

My settings for Capacity Option of the Queue are:
Max Callers - 0 (0 for unlimited)
Join Empty - Yes
Leave Empty - No
Penalty Members Limit - Honor Penalties
I’ve tried different settings, but without success.

2

To start, you need to switch these. You are letting people get into the queue and leaves them logged into the queue if all of your agents are logged out. That’s just evil.

Tp the specifics of your question - the log in /var/log/asterisk/full will tell you where the call is ending up.

3

I tried different settings, but without success. In the log I’m seeing the number, that dialed, but I can’t see the second number, that is ringing.

4

Can you post a failed call log here?

5 
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Executing [[email protected]:1] Macro("Local/[email protected];2", "hangupcall,") in new stack
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Executing [[email protected]:1] ExecIf("Local/[email protected];2", "1?Set(CDR(recordingfile)=in-35929390200-0898774035-20180823-132110-1535019670.127674.wav)") in new stack
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Executing [[email protected]:2] GotoIf("Local/[email protected];2", "1?theend") in new stack
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Goto (macro-hangupcall,s,4)
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Executing [[email protected]:4] ExecIf("Local/[email protected];2", "0?Set(CDR(recordingfile)=)") in new stack
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: -- Executing [[email protected]:5] Hangup("Local/[email protected];2", "") in new stack
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] app_macro.c: == Spawn extension (macro-hangupcall, s, 5) exited non-zero on 'Local/[email protected];2' in macro 'hangupcall'
[2018-08-23 13:21:31] VERBOSE[14441][C-000047d2] pbx.c: == Spawn extension (ext-local, h, 1) exited non-zero on 'Local/[email protected];2'
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] res_musiconhold.c: -- Stopped music on hold on SIP/MTel-000078ac
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: == Spawn extension (ext-queues, 600, 40) exited non-zero on 'SIP/MTel-000078ac'
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Executing [[email protected]:1] Macro("SIP/MTel-000078ac", "hangupcall,") in new stack
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Executing [[email protected]:1] ExecIf("SIP/MTel-000078ac", "0?Set(CDR(recordingfile)=in-35929390200-0898774035-20180823-132110-1535019670.127674.wav)") in new stack
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Executing [[email protected]:2] GotoIf("SIP/MTel-000078ac", "1?theend") in new stack
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Goto (macro-hangupcall,s,4)
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Executing [[email protected]:4] ExecIf("SIP/MTel-000078ac", "0?Set(CDR(recordingfile)=)") in new stack
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: -- Executing [[email protected]:5] Hangup("SIP/MTel-000078ac", "") in new stack
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] app_macro.c: == Spawn extension (macro-hangupcall, s, 5) exited non-zero on 'SIP/MTel-000078ac' in macro 'hangupcall'
[2018-08-23 13:21:34] VERBOSE[14411][C-000047d2] pbx.c: == Spawn extension (ext-queues, h, 1) exited non-zero on 'SIP/MTel-000078ac'
[2018-08-23 13:21:34] VERBOSE[14412][C-000047d2] app_mixmonitor.c: == MixMonitor close filestream (mixed)
[2018-08-23 13:21:34] VERBOSE[14412][C-000047d2] app_mixmonitor.c: == Executing [/usr/local/parselog/update_mix_mixmonitor.pl 1535019670.127674 /var/spool/asterisk/monitor/2018/08/23/in-35929390200-0898774035-20180823-132110-1535019670.127674.wav]
[2018-08-23 13:21:34] VERBOSE[14412][C-000047d2] app_mixmonitor.c: == End MixMonitor Recording SIP/MTel-000078ac
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Executing [[email protected]:1] Macro("Local/[email protected];2", "hangupcall,") in new stack
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Executing [[email protected]:1] ExecIf("Local/[email protected];2", "1?Set(CDR(recordingfile)=in-35929390200-0894333204-20180823-132047-1535019647.127670.wav)") in new stack
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Executing [[email protected]:2] GotoIf("Local/[email protected];2", "1?theend") in new stack
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Goto (macro-hangupcall,s,4)
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Executing [[email protected]:4] ExecIf("Local/[email protected];2", "0?Set(CDR(recordingfile)=)") in new stack
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: -- Executing [[email protected]:5] Hangup("Local/[email protected];2", "") in new stack
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] app_macro.c: == Spawn extension (macro-hangupcall, s, 5) exited non-zero on 'Local/[email protected];2' in macro 'hangupcall'
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: == Spawn extension (macro-dial-one, h, 1) exited non-zero on 'Local/[email protected];2'
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] app_macro.c: == Spawn extension (macro-dial-one, s, 51) exited non-zero on 'Local/[email protected];2' in macro 'dial-one'
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] app_macro.c: == Spawn extension (macro-exten-vm, s, 20) exited non-zero on 'Local/[email protected];2' in macro 'exten-vm'
[2018-08-23 13:21:36] VERBOSE[14398][C-000047d1] pbx.c: == Spawn extension (ext-local, 102, 2) exited non-zero on 'Local/[email protected];2'
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Executing [[email protected]:1] Macro("SIP/MTel-000078aa", "hangupcall,") in new stack
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Executing [[email protected]:1] ExecIf("SIP/MTel-000078aa", "0?Set(CDR(recordingfile)=in-35929390200-0894333204-20180823-132047-1535019647.127670.wav)") in new stack
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Executing [[email protected]:2] GotoIf("SIP/MTel-000078aa", "1?theend") in new stack
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Goto (macro-hangupcall,s,4)
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Executing [[email protected]:4] ExecIf("SIP/MTel-000078aa", "0?Set(CDR(recordingfile)=)") in new stack
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: -- Executing [[email protected]:5] Hangup("SIP/MTel-000078aa", "") in new stack
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] app_macro.c: == Spawn extension (macro-hangupcall, s, 5) exited non-zero on 'SIP/MTel-000078aa' in macro 'hangupcall'
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: == Spawn extension (ext-queues, h, 1) exited non-zero on 'SIP/MTel-000078aa'
[2018-08-23 13:21:36] VERBOSE[14381][C-000047d1] pbx.c: == Spawn extension (ext-queues, 600, 40) exited non-zero on 'SIP/MTel-000078aa'
[2018-08-23 13:21:36] VERBOSE[14382][C-000047d1] app_mixmonitor.c: == MixMonitor close filestream (mixed)
[2018-08-23 13:21:36] VERBOSE[14382][C-000047d1] app_mixmonitor.c: == Executing [/usr/local/parselog/update_mix_mixmonitor.pl 1535019647.127670 /var/spool/asterisk/monitor/2018/08/23/in-35929390200-0894333204-20180823-132047-1535019647.127670.wav]
[2018-08-23 13:21:36] VERBOSE[14382][C-000047d1] app_mixmonitor.c: == End MixMonitor Recording SIP/MTel-000078aa
6

Now I’ve seen that the number, that is calling second is first in the log - 0898774035. The number, that dialed is 0894333204.

7

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