Thank you. Armed with the information contained within the logs, I had a discussion with my reception team who thinks they may be hitting a horizontal soft key button (specifically the transfer) sometime when they answer. I would like to disable it, but I can’t figure out how to set it in EPM. I set the button, but the phones don’t revert back to what they had before - the changes are not reflected on the phones. I posted this problem in the phone forum a couple of months ago and did not hear back. Link to other discussion
I originally bought the Sangoma Phones to support the company that is making FreePBX possible. After having this problem and another, I’m starting to regret that purchase .
If the problem persists, I’ll look at a pjsip log to see if we can tell what buttons are being pushed. I need a very basic “how to” on this. My searches have turned up some instructions, but they assume I already have a CLI on the phone. Is there a piece of software I need to install?