Incoming Call Causes Headset to Drop

[garyyarbrough (GWY)]

I know this has been discussed, but I cannot find the actual answer, such as the issue was firmware …, please update to firmware…

Answering New Calls Drops Headset Connection

Hi, We have this issue where if person A is on a call via headset, and person B answers another incoming call, person A’s phone drops the connection to their headset and must run back to their phone to hit the headset button again or pick up the handset. Any ideas on what the issue might be? Thanks in advance. Phone - Sangoma S500 Headset - Plantronics WO2

Any help is much appreciated.

Product Mode
S500

Firmware Version
BOOT–2.0.4.21(2017-02-14 10:19:00)
IMG–2.0.4.39(2017-11-16 18:08:00)
ROM–2.0.4.39(2017-11-16 18:08:00)
DSP–9.0.3(Patch 1.0.16)

EHS Version
Version on phone V1.2
EHS Module Version N/A

[PitzKey (Itzik)]

@garyyarbrough

but I cannot find the actual answer, such as the issue was firmware …, please update to firmware…

That’s exactly the answer.

@garyyarbrough

IMG–2.0.4.39(2017-11-16 18:08:00)
ROM–2.0.4.39(2017-11-16 18:08:00)

In that post you ref. Tony mentioned about a report a year earlier, your firmware is from 2017… Why not update?

[garyyarbrough (GWY)]

That is a great question and I am going to.

I really wanted to pin-point when the error was fix though I don’t know why as long as it was identified as an issue and fixed I guess that is all that matters.