I am pulling our what little hair I have left on trying to figure how to accomplice the following:
WE are using FPBX 126.96.36.199 with Grandstream GXP 2170 phones and SIP Trunks
Our customer wants to be able to push a button on their Grandstream 2170 and select where the In-bound call is directed.This customer avoids using an IVR and likes as much as possible a “Live” answer on all calls.
Normally all DID’s are directed to a Ring Group, I will call this Mode 1. When ever their is a Holiday or some event that this customer wants their customer to know about, I have been using Call Flow Control *280 to send inbound callers to an Announcement then the destination to the Ring Group. I have programmed a VPK as a BLF for *280 to let the customer easily active call flow control. This is Mode 2. Now they want me to add a “Button” to send all inbound calls to the “Company Voice Mail” for Emergency meetings. A IVR with a time out set to 1 sec to the Voice mail will accomplish this
Is their a way to program a VPK for Mode 1 a separate VPK for Mode 2 and another VPK for Mode 3 ?? Or any other ideas will be welcome
I their a way to select with Announcement will be played ? One Announcement destination goes to the Ring Group the other Announcement destination to a Voice mail
Thanks to the Community, your experience has helped before and is appreciated.