THE BACK STORY
Some of our field workers forward their cell phones to the main DID when they are in the office.
The incoming call that is forwarded from the cell phone (along with direct calls to the DID) lands in an IVR where it prompts a user to dial a extension.
When a call that is forwarded from a cell phone lands on a Sangoma S505, the caller ID display shows the following;
The top number (415-222-3333) is the originating party’s caller id
The lower number (Via: 916-222-3333) is the caller ID of the cell phone that is forwarding the call
how can I build an incoming route that watches for caller ID of the cell phone (Via: 916-222-3333) that is forwarding the call to the DID?
The goal is to identify forwarded calls from cell phones and direct them to the proper extension without going through the IVR.