Inbound dial to external conference DID fails


(Rabsgog89) #1

I am having an issue. Every now any then we have issues with internal people dialing an external DID for a conference bridge. I know we can use an internal extension to dial a conference bridge, but no one ever does, as these are used externally as well.

It doesn’t play any announcement, and then hangs up. This will happen multiple times, and sometimes let them in. I look through the call event record, and the only thing I see that could be is a restricted route. Below are 2 examples. Any thoughts?

Example 1

Tue, Nov 5, 2019 4:16 PM HANGUP 1572988566 .175604 1572988566 .175604 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM CHAN_END 1572988566 .175604 1572988566 .175604 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM LINKEDID_END 1572988566 .175604 1572988566 .175604 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM BRIDGE_EXIT 1572988566 .175604 1572988566 .175604 6142801600 s macro-dialout-trunk SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM BRIDGE_EXIT 1572988567 .175605 1572988566 .175604 6143569352 from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM HANGUP 1572988567 .175605 1572988566 .175604 6143569352 from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM CHAN_END 1572988567 .175605 1572988566 .175604 6143569352 from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM CHAN_START 1572988567 .175605 1572988566 .175604 s from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM ANSWER 1572988567 .175605 1572988566 .175604 6143569352 6143569352 from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM ANSWER 1572988566 .175604 1572988566 .175604 6142801600 s macro-dialout-trunk SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM BRIDGE_ENTER 1572988567 .175605 1572988566 .175604 6143569352 from-pstn-e164-us SIP/SBC-1-00017d0d
Tue, Nov 5, 2019 4:16 PM BRIDGE_ENTER 1572988566 .175604 1572988566 .175604 6142801600 s macro-dialout-trunk SIP/3073-00017d0c
Tue, Nov 5, 2019 4:16 PM CHAN_START 1572988566 .175604 1572988566 .175604 3073 6143569352 from-internal

Example 2

Tue, Nov 5, 2019 3:45 PM BRIDGE_EXIT 1572986700 .175500 1572986700 .175500 6142801600 s macro-dialout-trunk SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM BRIDGE_EXIT 1572986701 .175501 1572986700 .175500 6143569328 from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM HANGUP 1572986701 .175501 1572986700 .175500 6143569328 from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM CHAN_END 1572986701 .175501 1572986700 .175500 6143569328 from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM HANGUP 1572986700 .175500 1572986700 .175500 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM CHAN_END 1572986700 .175500 1572986700 .175500 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM LINKEDID_END 1572986700 .175500 1572986700 .175500 6142801600 h restrictedroute-7cefc053760da8a34819833b419e9785 SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM ANSWER 1572986701 .175501 1572986700 .175500 6143569328 6143569328 from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM ANSWER 1572986700 .175500 1572986700 .175500 6142801600 s macro-dialout-trunk SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM BRIDGE_ENTER 1572986701 .175501 1572986700 .175500 6143569328 from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM BRIDGE_ENTER 1572986700 .175500 1572986700 .175500 6142801600 s macro-dialout-trunk SIP/3069-00017cba
Tue, Nov 5, 2019 3:45 PM CHAN_START 1572986701 .175501 1572986700 .175500 s from-pstn-e164-us SIP/SBC-1-00017cbb
Tue, Nov 5, 2019 3:45 PM CHAN_START 1572986700 .175500 1572986700 .175500 3069 6143569328 from-internal SIP/3069-00017cba

#2

Search this forum for “loopback” you will find several solutions.


(Rabsgog89) #3

Thank you, I’ll be researching that today.


(Lorne Gaetz) #4

With only a few conferences, I would use a Misc Application with the same digit sequence as the conf DID. Otherwise loopback trunk here:


(Dave Burgess) #5

I second the local definition of the external conference number in a Misc Destination. It’s masquerades the number as a local extension, making it a local all the way through.


(system) closed #6

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