Inbound CNAM Not working

Distro Discussion & Help
1

Folks,
We are having an issue that the CNAM is not showing up and the provider(vitelity) is a 100% that they are sending the CNAM to our server. We are using the Freepbx Distro with Asterisk 11.9.0, FreePBX 2.11.0.37 with Grandstream GXP2160 phones.

Here is the call logs from the provider showing that they are sending the CNAM but the phones still not showing the numbers:

I am copying the contents of the invite:

66.241.xx.xx 74.xxx.xx.xx 516NNNNNNN 516NNNNNNN Aug 7 9:46:43.491 AM Aug 7 9:49:09.142 AM Completed 
Aug 7 9:46:43.491 AM 66.xxx.xx.xx > 74.xxx.xx.xx INVITE sip:[email protected] SIP/2.0 
INVITE sip:[email protected] SIP/2.0 
Via: SIP/2.0/UDP 66.xxx.xx.xx:5060;branch=z9hG4bK4b20be0d;rport 
Max-Forwards: 70 
From: "ONUX TECH" <sip:[email protected]>;tag=as6f3e955b 
To: <sip:[email protected]>

Anything that i need to check on my end on asterisk or FreePBX??

Thank you in advance…

2

MODERATOR EDIT: Stripped out sensitive data

3

Check and alter the SendRPID and TrustRPID settings in the extensions module for the extensions of the affected phones.

If it’s not that, I suspect an issue with the phones themselves…