Hello, good morning everyone!
I’m installing a FreePBX distro at my company and everything is going great.
But after finishing our installation at 99%, I’m stuck in a situation with our receptionist:
She needs a screen where she can see all the extensions (if they are busy, free, etc.) and also see the queues, which FOP2 does perfectly.
However, to make her work easier, she also needs to make and make calls through this same screen, as if it were a softphone.
For this, we even bought a USB Headset to connect to her machine.
What is happening:
When she clicks to call an extension on the FOP2 screen, nothing happens.
However, if we register her extension on a telephone (or MicroSIP), when clicking to call on FOP2, her telephone receives a call from her own extension, which, when answered, automatically starts dialing the destination extension.
Is there any way she can make the calls directly from the screen?
I believe this configuration has something to do with WebRTC, but I don’t know enough to solve the problem.
Can you guys help me with this, please?
Hello good morning!
Yes, I installed the WebRTC plugin on FOP2, but that’s all I did.
As the settings in the link describe the process in Issabel, I didn’t find the corresponding options inside FreePBX