How to use freepbx and ATA router to work with physical fax?

Unless you have a very unusual workflow, IMO a physical fax machine no longer makes sense, especially one that you have not yet acquired.

For receiving faxes:

  1. Unreliable – can run out of paper, be busy, etc.
  2. Insecure – people walking by the machine can see stuff they shouldn’t.
  3. Inaccessible – if you receive an important fax while out, you can’t view it until return to the office.
  4. If you need to save or forward the document, it must be rescanned, resulting in a generation loss.
  5. Difficult to search content of document.
  6. Wastes trees.

Sending faxes:

Most faxed documents were either created by the author on a computer, or originally received by web, email, or fax, then edited and/or signed. Get software to do this electronically.

If a paper document was delivered personally or by post, it’s likely something important that should be scanned anyway.

If it’s an internally created paper document, there is usually a better way to enter the data.

If you’re concerned about HIPAA or other regulations, there are numerous compliant services, e.g. https://www.faxage.com/hipaa-compliant-faxing.php

1 Like