How to see who in the ring group is answering the call

Hello everyone, I am wondering if there is a way to see who answers the call. When I pull a report, it says the destination, but if it’s a ring group, I can’t figure out which extension actually picked up the call. Any ideas?

There’s a program called Asternic Queue Stats that does a really good job of letting you know the status of all call agents. It keeps reports so you can see who is answering the calls, how long they’re on the calls, etc. It’s a pretty sweet program. They have a free version which will do what you’re asking for.

Jerry (not associated in any way with the above company but I do use the product myself).