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How to reset vqplus queue callback position

(Mehrez Akkari) #1

Hi all,
i have a problem with queuecallback module.
the position when a caller enter in the queue his position is 12XX then the call back is never done.

how can i reset the queue callback

(Itzik) #2

Which version of VQplus do you have?

(Aaron) #3

fwconsole restart vqplus from command line. This immediately starts calling people back so do it when someone can answer.

Script this if you have to, to reset it often if it gets stuck often like mine does. Like script it at like 1 minute before start of shift daily.

(Itzik) #4

This is a fat band-aid. If there’s a bug in the software that keeps on stopping it, you need to apply a proper fix. Contact support…