How to remove end point manager settings in extension settings

Commercial Modules
1

I set up an extension for an aastra 6869. End point manager currently misconfigures the .cfg files for this model. I have made this an issue and want to build my own .cfg file until this gets resolved. Every time I remove the MAC and phone model info in the extension settings the fields keep re-populating upon submit. I even deleted the end point template and yet the endpoint fields keep re-populating in the extension settings, and rebooted the server.

Can someone please tell me how to clear these fields?

Thank you

2

If you have the commercial endpoint manager, go to Settings -> Endpoint Manager -> Extension Mapping

Then delete the extension in the list and then do a factory reset on the phone, the configuration should then be cleared and not return.

3

Thank you. That worked perfectly! I’ve easily cleared the phones, it was this issue that was the problem. Next is dealing with the FTP provisioning. I use the same settings as our other aastra phones but these 6869s will not pick up their .cfg files… These are so new that there is little resource for help.

4

Are they in the supported list on the endpoint manager page? It is possible that they haven’t been tested. I would go over all of the settings in the web ui on the Aastra phone to make sure you have the boot server/provisioning server setup correctly.

5

Hi, It was a combo of pilot error on my part and then the ftp server configuration on the host server I was using. As soon as I moved to a different host ftp server everything worked. Thank you for your response.