How to put timeout for transfer call ? and how to put MOH when transferring?

General Help
1

hi ,
assume i have extension 100

and have extension 200

mow i configured follow me option so that , if 100 didn’t reply or unavailable , the call will be directed to extension 200 .

after doing that i have two issues :

1- if extension 100 didn’t replay , and the extension 200 also didn’t rely within 60 seconds , the phone on 200 will still ring forever !!!
which a big mistake , and this issue is one of the biggest issues the major issue that make my PSTN lines hanged for long times .

so how to estimate a time for this issue assume i want to configure it only 120 seconds ??

2- the 2nd issue is ,
the caller when be forwarding to extension 200 , he don’t hear music on hold !!!
he just hear a ring tone !!!
how to solve this issue ???

=========================
i think this is a PBX issue and wish 2 help me ,
here is my system config :

FreePBX
freePBX-2.8.1-7

Asterisk
asterisk-1.8.7.0-0
asterisk-perl-0.10-2
asterisk-addons-1.8.7.0-0

Kernel
Linux(i386)-2.6.18-238.12.1.el5

Elastix
elastix-2.2.0-14
elastix-firstboot-2.2.0-5
elastix-system-2.2.0-14
elastix-email_admin-2.2.0-9
elastix-vtigercrm-5.1.0-8
elastix-extras-2.0.4-4
elastix-asterisk-sounds-1.2.3-1
elastix-my_extension-2.2.0-5
elastix-agenda-2.2.0-5
elastix-a2billing-1.8.1-16
elastix-addons-2.2.0-4
elastix-im-2.0.4-2
elastix-pbx-2.2.0-14
elastix-security-2.2.0-7
elastix-reports-2.2.0-6
elastix-fax-2.2.0-4

RounCubeMail
RoundCubeMail-0.3.1-10

Mail
postfix-2.3.3-2.3.el5_6
cyrus-imapd-2.3.7-12.el5_7.1

IM
openfire-3.5.1-2

FAX
hylafax-4.3.10-2rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.4.1.2-5
rhino-0.99.4-2.rc1

1 Like
2

FreePBX 2.10 has an extension setting for call forward timeout, just upgrade to that from the module page.

If you want to use music not ring-back then you probably should be using a queue or a ring-group as an interim place for the caller to be put while the destination extension is located, both allow you to choose MOH

3

hi ,

actually im afraid of upgrading freepbx cause i heared that many problemsocurs after upgrading ,
so , im lookng to put a time out in a freepx config files , is my request possible ???

regards

4

Those problems only occur to Elastix users. The updating procedure replaces the forked up elastix code with legitimate freepbx so although freepbx will start working properly, some other things will stop working, probably the most noticed thing is elastix itself, which relies on their forked-up packaging of FreePBX 2.8 that works for them.

They apparently stopped thinking the FreePBX way a couple of years ago and are happy with their own ‘improved’ version. You have chosen to live with and by their philosophy, right or wrong.

So, sorry but that will remain your ongoing problem and your ongoing choice.

If you choose freepbx then

rm /etc/asterisk/elastix

to get truly legitimate freepbx behavior and hopefully help here if you still need it.

If you choose elastix then ask for help there.

Does that make sense?