Google didn’t help me to find an answer for my question, so that’s why I’m here.
Is there a possibility to do something like this:
- Agent/Extension → outbound call → calls Customer.
- Customer phone is ringing.
- Customer answer the phone and after that, an announcement is playing (“We inform you that the call is recorded. If you continue the call you accept bla bla bla”).
- After the announcement for the customer is played, the call may continue between agent and customer.
- (nice to have) While the announcement for customer is playing, another one for the agent is playing (eg: “The customer responded. You’ll be connected with him in 3,2,1.”).
Is this scenario possible with FreePBX?
Thank you in advance!