currently, whenever a followme-extension is ringing and the caller hangs up, the call will be marked as missed on both the original extension and the followme-extension.
Is there a way to mark it as “answered elswhere” for the followmes and only have the missed call be displayed on the original extension?
not that im aware of - the feature you’re describing is one ive only seen with queues and ringgroups
Kind of ironic. I’m using a queue in this call flow, but it only has one agent (the one with the followme-setup) because I need the following flow:
- Call joins queue
- First agent is being rung
- If first agent doesn’t answer in n seconds, ALL agents are being rung.
That’s a feature I only know from followme, which is why I’ve set it up this way.
But even then, the call would be marked as missed everywhere or nowhere.
It sounds like you just need 2 ring groups or queues.
1 that has the missed call notification turned off and 1 that has it turned on.
Then split the groups however you would like.
You should be able to call a ring group from within a queue and vice versa.