How to multi tier queue without hangup between tiers?

General Help
1

I have a user that is really determined to have this scenario, and I am having a hard time making it happen-

Q500: Agent 101 + 102 ring all.
Rings for 6 seconds (2 rings).

After 2 rings it rolls over to Q501:
Agent 101 + 102 + 103 ring all.
20 seconds.

The users are thinking that it has been ringing for 2 rings, and will continue to ring while also ringing agent 103 - but this is not the case… Q500 has actually stopped ringing, and has now transferred the call to Q501, at which point their phones begin to ring again.

If 101/102 grabs the call at precisely 6.1 seconds it has actually already stopped ringing and is about to start the 2nd ring iteration to Q501 - the users are confused that a dial tone is heard, while other phones are ringing around them.

I am wondering if there is a way to add the 3rd agent while continuing to ring the first 2.

It is kind of close to the behavior of FollowMe with initial ring set… but not quite.

I know this can easily be remedied with some hand written code, just wondering if there is a method to use fpbx?

2

Did you ever get this figured out? Looking at doing a similar setup.

3

No, I am betting some hand written dial plain could make it happen, but have not had time to tackle it.

4

Queue Pro may fit your needs, it allows you to dynamically set queue penalties in a single queue (you wouldn’t need to forward to a second queue.) The is a free trial available for this module for your testing purposes. https://www.freepbx.org/queues-pro/