I have a user that is really determined to have this scenario, and I am having a hard time making it happen-
Q500: Agent 101 + 102 ring all.
Rings for 6 seconds (2 rings).
After 2 rings it rolls over to Q501:
Agent 101 + 102 + 103 ring all.
The users are thinking that it has been ringing for 2 rings, and will continue to ring while also ringing agent 103 - but this is not the case… Q500 has actually stopped ringing, and has now transferred the call to Q501, at which point their phones begin to ring again.
If 101/102 grabs the call at precisely 6.1 seconds it has actually already stopped ringing and is about to start the 2nd ring iteration to Q501 - the users are confused that a dial tone is heard, while other phones are ringing around them.
I am wondering if there is a way to add the 3rd agent while continuing to ring the first 2.
It is kind of close to the behavior of FollowMe with initial ring set… but not quite.
I know this can easily be remedied with some hand written code, just wondering if there is a method to use fpbx?