How to make an external call using a custom extentions?

General Help
1

Folks,

i’m having some issue that i can figure it out, we have a customer that had SIP trunking before now they move to a PRI/TI service, so we are using DAHDI, the issue is that when they are closed we have a Custom Extension using custom technologies to dial an external number true the IVR.

the dial string is: SIP/TRUNKNAME/NNNNNNNN(number)

i’m trying to set this dial string using DAHDI but not such luck.

i’ve used DAHDI/g0/NNNNNNNNNN also local/nnnnnnnnn@context

and nothing i know that you guys have done this million of time or there is another way to set an option on an IVR to call an external number?

Thanks in advance.

2

In Misc Destinations Type name of Destination (Divert After Hours) and then type the number you want to dial (as if you were dialing it from a handset). Then in the IVR, make the option for whatever number to be the Misc Destination you just made.
Works for me :slight_smile:

3

it says “we are sorry but the call did not complete as dial”

i can see in the CLI that is dialing out the number but dont know what i, getting this messages

here is the CLI result:

JUST MASK THE NUMBER FOR SECURITY REASON… :slight_smile:

Executing [s@macro-dialout-trunk:20] Dial(“DAHDI/8-1”, “DAHDI/g0/1757606XXXX|300|M(setmusic^NYCenter)”) in new stack
– Requested transfer capability: 0x00 - SPEECH
– Called g0/1757606XXXX
– DAHDI/1-1 is proceeding passing it to DAHDI/8-1
– DAHDI/1-1 is ringing
– DAHDI/1-1 answered DAHDI/8-1

4

If you dial the exact numbers Asterisk is dialing from an analog phone connected to the line what happens?

5

i have a remote softphone in my office for testing purposes, when i dial the number it connects right away.

6

the purpose of the misc destination is that it will follow the path the same as a dialled number.
so you can dial from your softfone but not from the ivr forward to misc?

try making a misc application to dial the misc destination.
example,
Description : Test dialout
Feature code : 3
Feature status : Enabled
Destination:
Misc Destination Divert After Hours

then dial 3 from your softfone.
it should dial whatever you put in your misc dest.

Hope this helps.

7

the Misc Application workaround worked… i set the feacture code to 9 using the Misc Destination and when dial 9 from my phone the call connects right ok.

weird

but now how can i add the Misc Application to my IVR, i dont see it under my list of option.