Hello, I have previously posted this issue to the asterisk-users mailing list here: http://lists.digium.com/pipermail/asterisk-users/2011-November/268026.html
However, their recommendation involved modifying the dial plan. And since I am using FreePBX 2.9 to create my dial plan, I felt that it would be most appropriate to bring the inquiry here.
I greatly appreciate any help & input on the issue. The description of my issue/inquiry is as follows:
Does anyone have any idea of how I can program a 100ms delay in between the ringing of 2 subsequent calls in a queue configured with a ringall strategy? In other words, our queue ringing strategy rings all queue agents with the first caller in line in the queue. We only permit 1 ringing call at a time, but it does ring to all phones. After an agent answers it, asterisk then rings through the 2nd caller in the queue to all phones/agents again (other than the “busy” agent who is on the phone with the 1st caller).
I want to force a 100ms delay in between the time that the 1st call is answered, and the 2nd call starts ringing.
Any suggestions of how I can do this? I assume I’ll need to modify the asterisk dial plan, as I didn’t see any queue parameters that would provide this feature for me.