When configuring queues, is there an easy way to have the agent login/logout revert to the IVR menu it was called from?
This is set up for a client with two queues - one for day and one for night. The agent login/logout can be accessed by calling a number on the system which goes to an IVR menu. The problem is that it’s necessary to call in for every change. If after entering the agent login, listening to the prompt, entering the forwarding number and then listening to the confirmation, it would drop back to the IVR, then another number could be entered or removed from any of the queues without having to call back in.
Thanks Philippe, I’ll give that a try. Also was wondering why the feature codes queuenumber* and queuenumber** don’t’ appear in feature codes. I created a misc. application without a destination for each of these feature codes I needed and it did work. But now FreePBX complains about ‘bad destinations’