How can I change call queue format, in order to add the extension?
Currently the default format is: q-795-6302790629-20150513-131518-1431537281.8986034.wav
I want to add the extension in front of q-795-6302790629-20150513-131518-1431537281.8986034.wav
tonyclewis
(Tony Lewis - https://bit.ly/2SbDAyc)
#2
that is not possible the naming convention is determined when the call starts and the agent is unkown at that time.