incoming calls being placed in the queue, how to announce to callers about
his/her call queue status (ie. you are in no. 8 of our call queue … and it’s counting down reflect
to the real-time the call in queue status, ie. you are in no. 7, 6 … etc)
could anybody please help?
many thanks in advance
What version of FreePBX are you using?
oops, sorry I forgot to inform the version …
I am running Asterisk 184.108.40.206 and FreePBX 220.127.116.11
I tried to Add Queue as follow:
Capacity Options -> Max callers = 0
Caller Position Announcements -> set Frequency = 15 seconds
Caller Position Announcements -> Annount position = yes
Caller Position Announcements -> Announce hold time = yes
Fail Over Destination -> Terminate Call = Hangup
but no luck