How to add two dial-by-name directories to the dialplan so callers can dial by first or last name

General Help
1

Using FreePBX 2.8.1, I edited the extensions_custom.conf file in /etc/asterisk with the following information:

[incoming_calls]
exten => 8,1,Directory(default,incoming,f)
exten => 9,1,Directory(default,incoming)

However, the system attendant continues to say: “dial the first 3 letters.”

I see the Schmooze directory is an installed module. Does that override or have an affect on extensions_custom.conf?

2

The directory module does not have a first or lastname option. It lets users enter either first or last name and does the best match. Your custom dialplan would be useless with the directory.

3

Thank you for the response Tony. Is there any way to improve the directory. So far, it has a 100% failure rate. We thought it was because users were entering the first 3 letters of the first name and the default was last name.