I am eager to start deploying a FreePBX at a small business.
Migration will go slowly: I won’t drop them off the deep end.
Business is an auto parts store.
A topic I still have to be address: How do you mix the customers that are calling with the customers physically standing waiting to be served?
The staff of the counter will be the one working the phones… there’s no additional staff for phone calls.
The “call back” module (feature?) will surely help.
Yet how, on your experience, can the counter staff either:
#0 mix in serving the customers on the phone and the customers standing at the counter
#1 wait until the counter has no customers standing waiting to be served, and then start calling phone customers back.
This topic mixes FreePBX with a “how to” on a brick & mortar business… yet would love your feedback.