How Do You Mix Phone-Call Customers With In-Store Customers?

(Ajvoice) #1

I am eager to start deploying a FreePBX at a small business.
Migration will go slowly: I won’t drop them off the deep end.

Business is an auto parts store.
A topic I still have to be address: How do you mix the customers that are calling with the customers physically standing waiting to be served?

The staff of the counter will be the one working the phones… there’s no additional staff for phone calls.

The “call back” module (feature?) will surely help.
Yet how, on your experience, can the counter staff either:
#0 mix in serving the customers on the phone and the customers standing at the counter
#1 wait until the counter has no customers standing waiting to be served, and then start calling phone customers back.

This topic mixes FreePBX with a “how to” on a brick & mortar business… yet would love your feedback.


If you use a ticketing system, then effectively the waiting customers are in a queue, perhaps put your phone customers also into a queue, tear off a ticket and put it on the phone when a call comes in, your physical customers will immediately understand. You might want your callers to go to a ring group with a short time out failover to the queue which audibly prompts a new torn off ticket, and clues your physical customers also.