hi, a user has left the company and i need to forward their calls to an external number. i know i could do this in ucp, but i would need to login as the user to ucp.
how can i do the same thing (but as an admin) without having to enable their login account and login as them?
hi, thanks for sticking with me. i created a misc destination with the number 1234569999# then, i went to extension/advanced/option destinations/not reachable and set the destination to the misc dest i just created. (i made sure there are no devices login into that extension)
now, when i dial the number, i get the ācall cannot be completed as dialedā messageā¦clearly i am doing something wrong, but not sure what.
The easiest method and probably already enabled on your PBX is to use the āCall Forwarding Promptingā Options (All, Busy & Unavailable selections are available). The default would be *93ā¦ the system will then prompt you to enter which extension you want to forward, and then where you want to forward it.
reconwireless, thanksā¦i guess this is not such a simple question. i can see how it might be done they way you describeā¦i was hoping there was a straight forward way for an admin to do this in the gui. i want the result to be as if the user logged into ucp and set the call forwarding options there.
As @dicko said, in the Extension Module - disable the extension voicemail, enable follow me set āinitial ring timeā to 0, enter the external number in the follow me, followed by #, ensure the āplay music on holdā option is set to āring,ā turn off āconfirm calls,ā set āring timeā to 60, and set ādestination if not answeredā to either āhangupā or another alternative destination that makes sense for you.
Alternatively, you can create a UCP login for your administrator and then authorize the admin to manage āExtension Settings,ā which includes Call Forwarding for the users that they may need to manage. That way, they will not have to log in as that user but can control that Userās Extension, call forwarding settings, within their own UCP account.