How do I create a mailbox with no extension?

General Help
1

Im trying to create a couple of general support mailboxes that dont have an extension associated with them. IE: Support Queue is 2001, create a mailbox #2001…

I tried manually entering it into the voicemail.conf and creating folders, but it didnt work…

2

As it currently stands, FreePBX really wants an extension associated with each mailbox. If you don’t want to jump through hoops, you are probably best off just creating a couple extensions for the mailboxes and not using the extensions. They can be just custom extensions.

Philippe Lindheimer - FreePBX Project Lead
http//freepbx.org - IRC #freepbx

3

Just change:

AMPEXTENSIONS=extensions

to:

AMPEXTENSIONS=deviceanduser

in /etc/amportal.conf

Then you can tie extensions to people like normal, and also have extensionless people. Works like a champ!