Here is a bit of a back story and our current configuration
We are a small office with 3 businesses funneling into 1 office.
We have 1 person who receives inbound calls for all 3 businesses.
We have 3 separate trunks - 1 for each business
We have both a local and a toll-free DID for each of the 3 businesses
We have setup the Inbound Routes for all DIDs to have a Caller ID prefix so we know who is calling in and how to answer the phone.
Here is what we are trying to accomplish
- We want to be able to do outbound dialing from this 1 phone using any of the 3 businesses as the CID
- We do NOT want to assign multiple extension to this 1 phone. We’ve read suggestions from others on the forum and elsewhere that it was a possible solution, but honestly it seems silly to have 3 extensions assigned to one phone. We want to do this right and future proof our setup.
- We do not know what our options really are at this point. Our trunk provider is Twilio using their Elastic SIP Trunks.
- We have registered all of our desired outbound CID with them so we are approved to change the CID for a particular trunk when making outbound calls (I saw others mentioning this was a possible problem for them, so we went ahead and cleared this up already)
What is the best way to set this up? We have a 3 line Cisco SPA 303 phone.