I just want to know how I can set priorities for extensions. In this way the extension can take priority when a call goes into a queue.
My idea is to have a queue with 30-40 dynamic agents, but we want these agents to have a different “skill or priority” to answer calls. For example: 10 of those agents have the highest priority because they are our best sellers. Another 10 agents have a different priority and the other 10 have another priority.
I was checking the extension settings and queue settings, but I don’t get anything about priorities or skills.