How can I set priorities to extensions?


(Roespimo) #1

Hello All,

I just want to know how I can set priorities for extensions. In this way the extension can take priority when a call goes into a queue.

My idea is to have a queue with 30-40 dynamic agents, but we want these agents to have a different “skill or priority” to answer calls. For example: 10 of those agents have the highest priority because they are our best sellers. Another 10 agents have a different priority and the other 10 have another priority.

I was checking the extension settings and queue settings, but I don’t get anything about priorities or skills.


(Lorne Gaetz) #2

Agent penalty settings is a VQplus module feature: https://wiki.freepbx.org/display/FPG/Queue+Penalty+Rules


(David55) #3

Penalties aren’t exactly priorities, although I think there is an automatic escalation if the penalty rules result in no agent being available.


(system) closed #4

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