How can I restrict to make direct outbound calls from UCP?

ucp
Tags: #<Tag:0x00007f7027d75c50>

(Dmitriy) #1

Hello.

Is there way to restrict direct outbound calls from UCP? The point is that I want my agents to receive incoming calls only but not to make direct calls themself
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Thanks.


(Itzik) #2

I’m not sure if UCP is open source, if it is, you’ll need to get your hands dirty or hire someone to do it.
Another potential solution: IIRC, these UCP extensions are 99XXX, you may try to intercept the call in the Trunk Predial Hook and see if you can determine if the call comes from a UCP device and then terminate the call…