How can I limit the amount of time an agent can have a call on hold?

Is there a way to limit the amount of time a call that has been placed on hold by an agent after being answered from a queue?

Timing for parked calls is handled on the PBX under Applications → Parking (or Parking Pro). Hold timers are handled by the endpoints themselves. You’ll need to figure out how your particular hardware handles that and see if the manufacturer provides for adjustments to those settings.

Thanks for the feedback. I’ll take a look at my endpoint settings.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.