How can I disable the call parking announcement?

np_pyro · July 31, 2017, 7:39pm

Is there a way that we can disable the playback of the park extension over the voice channel when parking a call?

We have a system where the users have requested that we disable this. It appears as a screen alert on the digium phones and they are fine with that, but don’t want the audio readout.

If someone could direct me to an option that I am missing, or give me some clues as to where I might be able to hack this in the source I would greatly appreciate it.

FreePBX 13.0.190.20
Digium Phone Module for Asterisk Version 13.0_3.3.0
Asterisk Version: 13.14.0

Thank you in advance.

-N

adolfoc · August 2, 2017, 6:33pm

Try Admin Menu > Phone Apps > Parking >
Turn Quiet Alerts to YES

np_pyro · August 2, 2017, 6:51pm

Thank you for the reply Adolfo.

I’m not sure that this will apply to our situation.

I assume that “phone apps” is the freepbx commercial module. We don’t use that. I don’t have that in my Admin menu either.

We are using the standard parking module along with the DPMA (Digium Phones Module for Asterisk). DPMA provides the phone apps for us automatically.

I do have options for the parking module in Applications > Parking, but I do not see anything that seems to be a similar option.

Thank you again for trying to help.

np_pyro · August 2, 2017, 8:54pm

@lgaetz Do you know of a way to disable this announcement?

lgaetz · August 2, 2017, 11:12pm

No. There is no FreePBX dialplan involved in parking, it is all Asterisk. You would need to research how to create and configure Asterisk parking lots manually by editing the file /etc/asterisk/res_parking_custom.conf. As far as I can tell there are no config options that suppress playback of the parking slot number, but I spent very little time looking. Here is a good starting spot:

github.com

asterisk/asterisk/blob/master/configs/samples/res_parking.conf.sample

[general]
;parkeddynamic = yes            ; Enables dynamically created parkinglots. (default is no)
                                ; If the option is enabled then the following
                                ; variables can be used to dynamically create
                                ; new parking lots.
                                ;
                                ; The PARKINGDYNAMIC variable specifies the
                                ; parking lot to use as a template to create
                                ; a dynamic parking lot.  It is an error to
                                ; specify a non-existent parking lot for the
                                ; template.  If not set then the default
                                ; parking lot is used as the template.
                                ;
                                ; The PARKINGDYNCONTEXT variable specifies
                                ; the dialplan context to use for the newly
                                ; created dynamic parking lot.  If not set
                                ; then the context from the parking lot
                                ; template is used.  The context is created
                                ; if it does not already exist and the new
                                ; parking lot needs to create extensions.

This file has been truncated. show original

From there you want to read up on parking in the wiki:
https://wiki.asterisk.org/

avayax · August 16, 2019, 9:47am

@np_pyro, have you found a way of doing this?