Hold issue - users don't want to hear a dial tone when they select the hold button

My users are used to the ‘old’ pbx… when they placed someone on hold… they got
silence on their end of the call. They might put someone on hold to look up their user
info from our database or run a web page query to check something… they don’t want a
dial tone to be running in their headset while the user is on old…

We have SNOM phones if that matters… is there a way to get silence for the local user
when putting someone on hold?

Thanks - jack

This is not a function of Asterisk, I do think the SNOM phone have an option to control this behavior.

Thanks. I found that seeting on my snom phone under advanced/audio. Thanks for the quick response.


You listen to the recordings via the ARI, user interface.