I have a ring group (pre-Qual) that answers incoming calls and then transfers to another ring group (Qual) after the caller has been qualified.
When the call is transferred from pre-Qual to Qual I need to be able to hide the Caller id info to prevent sales people from being picky… When the pre-Qual team transfers their name & extension is being displayed. I want to display the (pre-Qual) ring group number.
I hope this makes sense. I have looked in the PBX settings and can’t seem to find where to make this change. Any help is appreciated.