Help with the settings to Record a Call Answered by Agent? NO HOLD MUSIC!

1

Using FreePBX 12 and I have tried different combinations with the QUEUE & EXTENSIONS settings:

QUEUE:

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EXTENSION:

For disk space purposes I only want to record when agent answers and not record hold time with music. Thanks for any help anyone can provide.

2

That is no possible at this time.

3

For disk space purposes, use ‘sox’ and transcode your recordings overnight to single-channel 8Mhz mp3 files. You can also do this in the advanced settings on your SIP registrations (somewhere), but I recommend doing it after business hours to save your CPU power.

4

Thank You @tonyclewis & @cynjut !!! I am using Asternic Call Stats now so what I have been doing is using LAME MP3 converter to convert the .WAV call recordings in var/spool/asterisk/monitor to .mp3 files when moved to the Asternic side of things. The next morning I just go in and delete the .WAV files in var/spool/asterisk/monitor and that seems to be working. :sunglasses: