Hi, I’m using the community version of freepbx 14.0.13.34 .
I’ve created a queue to route inbound calls to agents. The ring strategy is ringall.
When the calls waiting in the queue is less around 10, all is good. But when the callers waiting in the queue goes to 40 or 50, then even though there are free agents, their phones do not ring. I have a 120 channel sip line. There are 30 agents at all times.
Please help me with what may be wrong.
Are you confident that the agents are signed in (if dynamic agents), skilled in the correct queues, and open for calls (not in a pause or DND state)? Also might be worth making sure you are on the latest version of the module.
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