I set up our Polycom vvx 600 phones with the same settings and they work just fine. Recently I got a couple of vvx 601 phones and tried the same settings but can’t get them working. When they boot it needs for a sign-in. I have tried different combinations for sign-in address, domain, user and password. Cant get it working. I am sure I just need to change a setting in setup?
Try a factory reset, then try to set it up again.
brand new phones. I have the admin password. I have reset it to default several times while changing different settings.
What needs a sign-in?
If it’s the phone itself (at the idle screen), I’ve never seen such a thing. Please post a photo.
If it’s the phone (in some settings screens), the default admin password “456” (without the quotes) should work.
If it’s the phone (when you try to make a call), possibly FreePBX is set up to require a PIN.
If it’s the phone web interface, default admin password is also 456.
Please provide details of where you get stuck.
That indicates you bought phones that likely have service provider customized firmware on them. The sign in causes the phone to reach out to whatever cloud provider customized the firmware and get provisioning data from them.
Polycoms that have customized firmware on them are incredibly easy to reflash with the stock firmware off the Polycom website. Use the “manual” process here:
If you try to use the phones webinterface it will just download “newer” firmware from the service provider who modded the firmware.
Hewlett Packard acquired Polycom 2 years ago and the VVX601 was End Of Sale in 2021. These are not “new” phones. They may be “new to you” but they probably came from overstock from some cloud PBX provider that went out of business or some such.
These are nice phones, and excellent quality grade A specimens are readily available on Ebay some of them still in their original shipping boxes. At one time Polycom’s were the default phone Ring Central supplied and I have several Ring Central specimens in my test lab sourced from Goodwill for under $15 that I reflashed.
I suspect you are correct that these phone are hard coded and need to be flashed.
Here is my dilemma. Our system is setup to not use DHCP - I give each phone its IP address. I give the phone an IP address. I can ping it but cant get to the phones GUI. Same if I use DHCP. It will get an IP address and I can ping it but cant bring up the GUI.
That’s not a problem. Find some convenient old wifi router like a Netgear R6230 and flash it with OpenWRT or dd-wrt you choice.
Plug in the WAN port to an ethernet port on your network.
Plug your laptop into an ethernet port on the wifi router. Install tftp32 server on it.
Now you have a little test network.
Login to the router and modify the DHCP server to hand out the options for doing a TFTP or FTP load of the correct firmware from the IP address of your laptop. On your laptop, download the firmware, put it in the directory tftp32 is using and plug in the phone to another of the ports and plug in it’s power adapter.
The phone will boot and pull firmware off your laptop and reflash. Here’s my own notes for the last time I did this. As a perk I included how to setup the phones to use a phone directory.
NOTE ON POLYCOM PHONES:
Polycom phones are supposed to only look at the DHCP server option 66 immediately after a factory reset. The phone uses what is there to load it’s config. Then from that point on the phone is supposed to never look at that option it will always use that same method to load it’s config until the next factory reset.
Sometimes though the phone will revert or otherwise check for the DHCP option and if the option has changed to use say tftp instead of ftp, the phone will show an error on screen during boot. It will use the last loaded config however. But if you switch between options such as switching between ftp and tftp, you need to make sure that IF you have valid configs in both places for the configuration server, that they stay synchronized.
To provision the RingCentral Polycom IP335 phone:
- Factory reset phone
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-reset-Factory-default-my-Phones-configuration/td-p/4307
https://community.polycom.com/t5/VoIP-SIP-Phones/Reset-to-Factory-Default-for-IP-335/td-p/42713
Example steps for MAC address 0004f2191664:
power cycle phone, during the bootup press the cancel soft button. Do not press any other buttons except 1357 during the countdown timer. The password is the mac address on the back of the phone
-
During the countdown timer displayed while the phone is in a reboot, press and hold the phone model-appropriate Restore Factory Default key combo until prompted for a password. In this case it is 1,3,5,7 -
The alpha-numeric/Ascii soft key should be ready for numeric entry (1->Aa) by default, so enter \xe2\x80\x9c0004\xe2\x80\x9d -
Press alpha-numeric soft key until \xe2\x80\x9ca->1A\xe2\x80\x9d is displayed to permit lower case letter entry and press the 3/DEF key three times to select the letter \xe2\x80\x9cf\xe2\x80\x9d (you\xe2\x80\x99d press the same
key once for \xe2\x80\x9cd\xe2\x80\x9d and twice for \xe2\x80\x9ce\xe2\x80\x9d).
4. Press alpha-numeric soft key until \xe2\x80\x9c1->Aa\xe2\x80\x9d is displayed to permit numeric entry again and enter remainder of MAC address: \xe2\x80\x9c2191664\xe2\x80\x9d
5. Press OK soft key
Note that this only works if the phone is unable to find it’s provisioning server, if however it can contact that server then it will change that password and lock out the MAC password so unplug the test network from the Internet while doing this.
Note that the old firmware cannot be hit by a modern web browser use the phone buttons
Here’s a way to change the password with a tftp server:
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-What-is-the-Standard-Username-and-Password-for-a-Polycom/td-p/4217
Access the webinterface with Chrome on windows 10 it works perfectly. password is 456
Set the extension and server in simple config and it should connect immediately. No need to update firmware.
Some interesting info is here:
https://www.3cx.com/sip-phones/manually-configure-polycom-soundpoint/
https://wiki.freepbx.org/display/FOP/Polycom
To update Polycom IP550 phones
If admin password set then do the following:
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-reset-Factory-default-my-Phones-configuration/td-p/4307
and instead of the factory password of 456 use the MAC address in lowercase on the back
instructions on bootrom update here https://support.polycom.com/content/dam/polycom-support/products/Voice/polycom_uc/other-documents/en/Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf
current version 4.0.13 and release notes here
https://support.polycom.com/content/dam/polycom-support/products/Voice/business_media_phones/release-notes/en/uc-software-release-notes-4-0-13.pdf
prior version info:
https://www.support.polycom.com/PolycomService/support/us/support/voice/soundpoint_ip/previous_voip_software.html
Bootrom update info here:
https://support.polycom.com/content/dam/polycom-support/products/Voice/polycom_uc/other-documents/en/Upgrade_Downgrade_UCS_v4_0_0_EA64731.pdf
- switch provisioning directory over to reset password (resets to 456)
- Boot phone and make sure it’s running bootrom version 4.1.1 or later and is in dhcp mode,
if not in dhcp mode then try to login and factory reset, make sure it gets an IP - For firmware earlier than 3.3.1, download UCS_3_3_1_release_sig_combined.zip extract into provisioning directory
for firmware in the 4.xx region update to 4.0.7 which will update the bootrom then to 4.0.13 - power cycle phone and make sure it’s updated to version 3.3.1
- rename provisioning dir to .331 and create a new one then download
Polycom_UC_Software_4_0_7_rts18_I_release_sig_split.zip and extract into provisioning directory - Extract SoundPoint_IP_BootROM_4_4_0_Upgrader_release_sig.zip
- FTP 2345-12500-01.bootrom.ld and bootrom.ld over to provsioning directory version 407
- Powercycle phone it will say updating bootrom, then it will flash the bootblock
and reformat the filesystem then reboot - After phone has finished change the provisioning dir over to version 4.13 and
reboot, allow to update - Change provisioning directory over to main version (4.0.13) that has the config files
in it. - Change DHCP over to tftpboot so other phones can work
- Create config file for new phone based on MAC address and SIP secret
macaddr-ph.cfg (the macaddr-phone is created by the phone itself)
admin password is 12345 user password is 4321
To change the background on the IP 550 phone
Changing the config files is detailed here:
https://support.polycom.com/global/documents/support/technical/products/voice/Custom_Backgrounds_TB62473.pdf
but when tried it doesn’t work. The phone doesn’t seem to read the feature.cfg file and just
loads the supplied images. So it’s easier to just replace an image like Leaf.jpg
- Select a picture - it needs to be color and very high contrast
- Save out from Paint as a 320x160 image, jpg, color (the phone will change it to B/W)
To Provision the Ring Central/ Polycom phone for directory lookups:
- Setup a directory server - Use Oracle Linux (redhat derivative) on ESXi
directory server at 172.16.1.37 directory.pdnit.com - Setup a FTP provisioning server - 192.168.1.1 / 172.16.1.3
a) Create an account userID PlcmSpIp and create a home directory then
put Polycom-UC-Software-4-0-13-rts27-release-sig-split.zip into it then extract
the zip file there.
b) put this into the /usr/local/etc/dhcpd.conf fileOption 66 for phone provisioning
option tftp-server-name “ftp://PlcmSpIp:[email protected]”;
c) Find the phone MAC address and create the files
/home/PlcmSpIp/
-rwxr-xr-x 1 root PlcmSplp 1737 Feb 22 23:36 000000000000.cfg
-rw-r–r-- 1 root PlcmSplp 10852 Mar 4 13:44 0004f2b186d9-ph.cfg
-rw-r–r-- 1 PlcmSplp PlcmSplp 240 Mar 4 11:43 0004f2b186d9-phone.cfg
-rw-r–r-- 1 root PlcmSplp 11509 Feb 23 00:26 polycom.cfg
LDAP login info must go into the 0004f2b186d9-ph.cfg not into the .xml file the .xml file
is for private directory
root@mail:/home/PlcmSplp # ls -l xml
-rwxr-xr-x 1 root PlcmSplp 681 Mar 27 2014 000000000000-directory~.xml
-rw-r–r-- 1 PlcmSplp PlcmSplp 1193 Mar 4 13:25 0004f2b186d9-directory.xml
-rw-r–r-- 1 root PlcmSplp 2287 Mar 4 11:48 0004f2b186d9-directory.xml.testing
root@mail:/home/PlcmSplp #
Get these files in the firmware distribution for the phones from here:
https://support.polycom.com/content/support/emea/emea/en/support/voice/soundpoint_ip.html
Mods on them located here:
http://help.estos.com/help/en-US/meta/3.5/metadirectory/dokumentation/clientconfig/ldappolycom.htm
https://freeswitch.org/confluence/display/FREESWITCH/Polycom+Corporate+Directory
https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Can-I-use-a-central-Phone-book-or-is-LDAP-Corporate/td-p/9488
d) Create the entries in the LDAP server
Here are some instructions: https://docs.oracle.com/cd/E29127_01/doc.111170/e28972/dscc-configuration.htm
https://supportdocs.polycom.com/PolycomService/support/global/documents/support/technical/products/voice/Corporate_Directory_Best_Practices_TB41137.pdf
a) Login to http://directory.pdnit.com:8080/dscc7
b) Click Create New Direcotry Server
c) Click Manage Registered Directory Servers
d) Click the directory server
e) Click Entry Management
f) Creat an object ou named people and password protect it, then create objects under it of User type and
fill out Full Name (cn), Last Name (sn), First Name (givenname) UserID (uid) Telephone Number, and Organization
:w
g) reboot the phone and make sure the search and softbuttons work
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